Latest insights
and updates
The Data is Clear: CEOs Who Stay Close to Customers OutperformJune 25, 2025
What I Learned from Our Customer Feedback Research: The Data-Driven Case for ListeningJuly 14, 2025
The Unseen Cost of Missing Feedback: How Fragmentation Hurts GrowthJune 30, 2025
Why Customer Feedback Alone Won’t Save Your NRR: Turning Signals into ActionJune 04, 2025
Beyond "Better, Faster, Cheaper": Why Transformative AI Demands a New PlaybookMay 26, 2025
From Cost Center to Strategic Partner: Elevating Customer Success in B2B SaaS with AIJuly 07, 2025
The Ownership Without Empowerment Trap: Why 53% of CS Teams Are Set Up to FailJuly 10, 2025
When to Pivot, When to Persist: The Founder’s Hardest DecisionMay 20, 2025
The Silent Killer Behind SaaS Churn: Why Understanding Customers is the Real AdvantageMay 23, 2025
Stop Apologizing for Product. Start Driving Strategy.June 02, 2025