Latest insights
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What I Learned from Our Customer Feedback Research: The Data-Driven Case for ListeningAugust 28, 2025

The Ownership Without Empowerment Trap: Why 53% of CS Teams Are Set Up to FailAugust 26, 2025From Cost Center to Strategic Partner: Elevating Customer Success in B2B SaaS with AIAugust 21, 2025The Unseen Cost of Missing Feedback: How Fragmentation Hurts GrowthAugust 19, 2025The Data is Clear: CEOs Who Stay Close to Customers OutperformAugust 16, 2025Why Customer Feedback Alone Won’t Save Your NRR: Turning Signals into ActionAugust 14, 2025Stop Apologizing for Product. Start Driving Strategy.August 12, 2025Beyond "Better, Faster, Cheaper": Why Transformative AI Demands a New PlaybookAugust 07, 2025The Silent Killer Behind SaaS Churn: Why Understanding Customers is the Real AdvantageAugust 05, 2025When to Pivot, When to Persist: The Founder’s Hardest DecisionAugust 01, 2025