Latest insights
and updates

The Unseen Cost of Missing FeedbackJune 30, 2025

Customer Insight Is Your Competitive Advantage: How CS Can Drive Strategy, Product, and GrowthJuly 28, 2025Why Product Teams Should Never Own Customer Feedback (And the Data Proves It)July 24, 2025The Henry Ford Lesson Every B2B Company Gets WrongJuly 22, 2025What I Learned from Our Customer Feedback Research: The Data-Driven Case for ListeningJuly 14, 2025The Ownership Without Empowerment Trap: Why 53% of CS Teams Are Set Up to FailJuly 10, 2025Why Most SaaS Companies Plateau Before Unlocking the Real Value of Customer FeedbackJuly 09, 2025From Cost Center to Strategic Partner: Rethinking the Role of Customer Success in B2B SaaSJuly 07, 2025The Customer Isn't Always Right (But Everything They Say Is Pure Gold)June 30, 2025The Data is Clear: CEOs Who Stay Close to Customers OutperformJune 25, 2025