Latest insights
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The Customer Isn't Always Right (But Everything They Say Is Pure Gold)June 30, 2025

From Feedback to Influence: How Customer Success Becomes a Strategic EngineJune 16, 20253 Powerful Updates That Make Customer Intelligence Even FasterJune 04, 2025Revealed: The Hidden Force Separating SaaS Market Leaders from the RestMay 12, 2025Surviving the Accelerating "Cycle of Death": Why Companies Disappear Faster Than EverMay 06, 2025Scaling with Purpose: Eli Portnoy on The Growth and Scaling PodcastApril 25, 2025The Power of Resilience and Innovation: Eli Portnoy on The Sparking Entrepreneur ShowApril 08, 2025The Speed of Feedback: How Fast Loops Create Business SuccessMarch 27, 2025The Customer Feedback Trap Most B2B Companies Fall IntoMarch 20, 2025The Customer Listening Gap: Why Good Intentions Aren't EnoughMarch 13, 2025