Latest insights
and updates
Beyond "Better, Faster, Cheaper": Why Transformative AI Demands a New PlaybookAugust 07, 2025
The Silent Killer Behind SaaS Churn: Why Understanding Customers is the Real AdvantageAugust 05, 2025
When to Pivot, When to Persist: The Founder’s Hardest DecisionAugust 01, 2025
Introducing Chat with Signal: Our Latest Customer Intelligence FeatureAugust 25, 2025
The Founder’s Paradox: Why Growth Creates Dangerous Distance from the CustomerAugust 13, 2025
Why Your Win-Loss Analysis Is Failing (And How to Fix It)August 04, 2025
Customer Insight Is Your Competitive Advantage: How CS Can Drive Strategy, Product, and GrowthJuly 28, 2025
Why Product Teams Should Never Own Customer Feedback (And the Data Proves It)July 24, 2025
The Henry Ford Lesson Every B2B Company Gets WrongJuly 22, 2025
Why Most SaaS Companies Plateau Before Unlocking the Real Value of Customer FeedbackJuly 09, 2025