Latest insights
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Beyond "Better, Faster, Cheaper": Why Transformative AI Demands a New PlaybookAugust 07, 2025

The Silent Killer Behind SaaS Churn: Why Understanding Customers is the Real AdvantageAugust 05, 2025When to Pivot, When to Persist: The Founder’s Hardest DecisionAugust 01, 2025Introducing Chat with Signal: Our Latest Customer Intelligence FeatureAugust 25, 2025The Founder’s Paradox: Why Growth Creates Dangerous Distance from the CustomerAugust 13, 2025Why Your Win-Loss Analysis Is Failing (And How to Fix It)August 04, 2025Customer Insight Is Your Competitive Advantage: How CS Can Drive Strategy, Product, and GrowthJuly 28, 2025Why Product Teams Should Never Own Customer Feedback (And the Data Proves It)July 24, 2025The Henry Ford Lesson Every B2B Company Gets WrongJuly 22, 2025Why Most SaaS Companies Plateau Before Unlocking the Real Value of Customer FeedbackJuly 09, 2025