BackEngine & Gong Integration

Prerequisites

  • You must have admin access to your company's Gong account.

  • Check your email for the authentication link from BackEngine.

Step-by-Step Authentication Process

  1. Access the Authentication Link

    • Open the email you received from BackEngine with the subject line "Authenticate Gong with BackEngine".

    • Locate the authentication link in the email.

    • Click on the authentication link to begin the process.

  2. Initiate Gong Authorization

    • After clicking the link, you'll be redirected to a Gong authorization page.

    • If not already logged in, sign in with your Gong admin credentials.

  3. Review Permissions

    • Carefully review the permissions BackEngine is requesting.

    • We only ask for the minimum necessary access to analyze your customer interactions effectively.

  4. Authorize Access

    • Click the 'Authorize' or 'Allow' button to grant BackEngine access to your Gong data.

Security and Privacy

  • BackEngine only analyzes customer-facing communications from Gong.

  • All data is encrypted both at rest and in transit.

  • You can revoke BackEngine's access to your Gong data at any time through your Gong admin settings.