Operationalize Your Customer-Obsession

BackEngine ensures that what your customers say is quickly acted on, leading to dramatic growth in Net Revenue Retention.

What is BackEngine?

BackEngine analyzes all customer calls, emails, and slack messages and empowers you with data-driven tools to act on precisely what your customer base (and each specific customer) needs and wants.

Spot the trends

See the themes and issues that your customers are talking to your team about so you can identify what is working, what's trending, and what needs fixing.

Query what customers say

Instantly find and quantify what your customers are saying on any topic. From product praise, to support delays, to what they think about a competitor.

Ramp up on any customer

Get instant access to a dynamic and up-to-date executive summary on every customer. Empower everyone on the team -- from the CEO to the QBR team to a new employee -- to get up to speed fast.

Enterprise Ready


Data is encrypted both at rest and in transit. We generate a unique key for each one of the customers we monitor for you to maximize isolation. At any time, you can revoke our encryption key, rendering all associated data unusable.

magnifying glass near gray laptop computer
magnifying glass near gray laptop computer


Production data is entirely isolated from any other environments. Our employees do not have access to customer data unless you explicitly grant us permissions. We only monitor interactions with the customers that you request.

SOC 2 Type II Compliant

We are SOC 2 Type 2 compliant. Click here to access our Trust Center or contact us for a copy of our report.

How It Works

Connect your video call, email, and messaging provider in less than 15 minutes. Our product will securely work in the background. No updates, notes, or work is needed from your team. Our product handles everything automatically.

white and black letter t-print
white and black letter t-print

Start the transformation!

There's no better time to operationalize your customer-obsession.